No-fuss websites in Kent and the south east, with applegreen
Skip navigation

Our terms: working together on your website

If you are planning to work with us, please and read this page carefully and print it out if possible. We will refer to it as our work progresses. If you're looking for general website advice, see or Handy Tips page.

What we do

Applegreen does the technical part of creating, uploading and maintaining websites, from conception to completion.

We suggest designs, and then work with you to achieve a result you like which we think will work for your project. We put the work online (in a folder of Applgreen’s own website) so that you are kept updated at every step, and ultimately we can arrange a domain name and hosting so that your website is placed online on its own address.

We are not a graphic design company but we can offer graphic design within our capabilities. For complex logos and branding we would refer you to specialist colleagues.

We are not experts in Seach Engine Optimisation (SEO) but we will carry out basic optimisation across your website as a standard part of our work (read more about SEO). There are companies that specialise in SEO, analytics and Google Ads.

We do not have our own Content Management System (CMS) but we can design your website in WordPress, giving you the means to update it yourself. The decision to design in WordPress must be made at the start of a project.

We are not marketing experts but we can offer guidance to get you started, and refer you on to colleagues if you wish.

What you need to have thought about

You, rather than we, are the experts in your own field: if you are starting a business we expect you to have thought through some of the implications.

In particular, you will need to know your market and to have understood that you may be entering a field with existing players. We expect you to be aware of your closest rivals, to have looked at their websites and to have given some thought to what might be your Unique Selling point (USP).

Do consider the following: how will you bring visitors to your website? How will they discover you? How will you compete with the opposition? What search terms (keywords) would your customers use to find you, and what level of competition is there for these terms? These questions can be discussed with Applegreen (have a look at our SEO page) but you need to have done some of your own thinking.

A new website on its own will not be sufficient to launch your business. At some point you will need to deal with the different aspects of marketing and advertising, including the use of social media (read more about social media). The people whose businesses grow are those who put time and effort not just into the business itself, but into its dissemination.

What we need from you

Believe it or not, we need to know your style preferences before we launch into a design based on the very colours you hate most. If you have favourite websites, let us know – we won’t be able to match them exactly because that would infringe copyright, but it’ll give us ideas to work on.

On the other hand, don’t be too wedded to a particular design in case turns out to be either technically impossible or inadvisable. What works well in print, say in a book or leaflet, does not necessarily translate to the web: you must be prepared to take advice on this.

The text must come from you. We are happy to improve on exisiting text if you’re not very comfortable with writing, but we must have something to start with and cannot be expected to guess the content of your website.

Images you provide must be of decent size and quality. We can improve lighting and even orientation if a photo is not completely straight but we can’t deal with blurred images or poor composition, where a main subject is partly off the picture. We believe that poor-quality photography actually detracts from the effectiveness of a design. Consider employing professionals, either specially commissioned or through online image libraries. Talk to us about this.

We will suggest a website structure for your approval, but you must remember that you know your own field better than us. There may be obvious aspects of website design that apply to your area of expertise, and we expect you to have done enough research to be aware of them. We will try to create the best structure and design, but we cannot take responsibility for the long-term success or otherwise of your enterprise.

You need to have planned the time you will spend helping us to build the website, and then publicising it afterwards.

WordPress Websites

WordPress is a third-party platform that allows developers to create websites by customising the look and functionality. It is very powerful and offers a wealth of options, not least the chance for website owners to update their website themselves (content management).

WordPress uses “themes” that work like a kind of skin: the theme determines how the website looks, how it works and how easy it is to customise. There is a great variety of themes, some free and some paid, and some paid themes with free versions.

Clients sometimes come to us having made a start in WordPress, installed a theme by themselves, tried to customise it and got into trouble. They have usually done a great deal of work adding content before realising they really need specialist help.

Such clients must understand that while we’re willing to help, every theme has its limitations and we cannot work miracles for them. We will do our best to sort the design so that it’s attractive and talk you through adding content and SEO correctly, but there will be limits to what we can achieve.

This is especially the case where another developer has drawn up the original design. Every developer has their methods and there may be extra limitations to what we can alter without their cooperation.

Having said that, we have helped a lot of people in this situation and reached reasonable solutions for them. Have a look at our WordPress Instructions for some initial help.

Help! I don't like the design you've done!

We want you to be happy with your website and we normally submit two or three related designs before settling on one. Adjustments to colours and positioning and even structure are easy to make if they occur early on (read more about design).

In some cases a design really only comes alive once the content has been added, so we would also counsel patience. As with any purchase, it is natural to experience doubts along the way. Take time to think about it and ask friends and colleagues for their views.

Help! I don't know what to write!

Some people find this harder than others. We are here to help but we cannot be expected to guess the content for you, so we need your input. There are some clues to the most obvious things on our Content page.

After our first meeting we try to work out a page structure (it's ok if this changes later). Once the design is in place we create a navigation system based on the agreed structure: many people find it helpful to keep referring to this as a guide to the content that is needed.

Even so, an empty website can seem daunting and it can take time to find the right voice. We are happy to keep advising; we are also happy to re-write text if you are not confident about writing. We can meet with you and write as you speak, if you find this the easiest method, but this may take longer.

Please don't hesitate to contact us if you're having problems, it easiest for us to help you if you are straight with us about this.

Beware of copyright and licence pitfalls

Images and fonts are easy to download from the internet, but that does not mean you can add them to your website. Such use counts as “commercial purposes” and the appropriate licence or permission must be sought. This is usually straighforward, though not necessarily free of charge and must not be overlooked.

Extras from Applegreen

We can provide analytics to track the use of your site by visitors, talk to us about this.

We can integrate a blog or a Twitter feed, but this must be decided at the start because of the design implications.

We can advise and help with the creation of a regular email newsletter.

Costs and charges

See our Costs page for an overview. Applegreen does not charge upfront, and does not normally charge for meetings as long as these are reasonable. We usually finish the work and make sure you are happy before sending our bill.

However, if a project is not progressing because material is not being supplied by you, we reserve the right to charge for design work already done. This is usually a fee of £100 which is deductible from the final bill.

We provide a quote at the start of the project and this is what we charge when the website is finished. But extra costs (which are always discussed with you) can be incurred by the following:

  • Purchase of domain and hosting: we normally provide a ballpark figure but the final costs are outside our control;
  • Purchase of design elements (stock images, fonts, WordPress themes..);
  • Major changes from the original specification, such as the addition of an intergrated blog, or the decision to have a contact form rather than a plain email address;
  • Follow-up work such as updates and analytics.

We do not ask for a deposit, but projects that take longer than six months to progress from the initial design work will incur an interim charge (usually £100) which is deductible from the final total.

Hosting and domain costs must be paid within two months of invoicing (unless there is a delay agreed with us). If we do not hear from you during this time, your website could go offline and your project and its associated files risk being lost.

Follow-up work is charged at £25/hour. We keep records and send an invoice when the time we have spent on your project reaches four hours, ie £100, so that you can keep track of what you are spending.

Let's do it!

A new website is a partnership between you, the client, and us at Applegreen. We will need your input at every stage so you need to be contactable, and to respond when we propose designs and changes.

We also recognise that a website is a big purchase for people starting a new venture, and that people already running a business are busy working much of the time. For that reason we remain flexible with our demands on you.

It's your website: we will build it, you will make it succeed.

Last updated June 2014